Last Updated: 26 January 2026
Privacy Policy
Suffolk VA Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights concerning your personal data when you interact with Suffolk VA Locksmith. We operate out of Suffolk, VA, USA, and are dedicated to maintaining the confidentiality and security of the information entrusted to us.
Information We Collect
Suffolk VA Locksmith collects various types of information to provide our professional locksmith services, communicate effectively, and improve our customer experience. This information may include:
1. Information You Provide Directly To Us:
* Contact Information: When you call us, fill out a contact form on our website, or request service, we may collect your name, email address, phone number, and physical address. * Service Details: Information related to the locksmith service you require, such as the type of lock, vehicle make/model/VIN (for automotive locksmith services), security concerns, and any other details necessary to provide the requested service. * Payment Information: When you make a payment for our services, we collect billing details and payment card information. This information is processed securely through trusted third-party payment processors. Suffolk VA Locksmith does not store sensitive payment card details directly on our servers. * Communication Records: If you contact us via phone, email, or other means, we may keep a record of that correspondence, including call recordings where permitted by law and applicable, to help us better serve you and for quality assurance.
2. Information Collected Automatically:
* Website Usage Data: When you visit our website (suffolkvalocksmith.com), we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand how our services are used. For more details, please see the "Cookies and Other Tracking Technologies" section below.
How We Use Your Information
Suffolk VA Locksmith uses the collected information for the following purposes:
* To Provide Locksmith Services: To schedule, dispatch, and perform the requested locksmith services, including emergency services, installations, repairs, and key replacements. * Communication: To communicate with you regarding your service requests, appointments, confirmations, updates, and follow-ups. * Billing and Payment Processing: To process payments for services rendered and manage billing inquiries. * Improve Our Services: To understand customer needs, analyze service performance, and enhance the quality and range of locksmith services offered by Suffolk VA Locksmith. * Customer Support: To respond to your inquiries, questions, and feedback efficiently. * Legal and Safety Purposes: To comply with legal obligations, enforce our terms of service, protect our rights and property, and ensure the safety of our technicians and customers. * Marketing (with consent): With your explicit consent, we may use your contact information to send you promotional offers, news, or updates about Suffolk VA Locksmith services. You can opt-out of marketing communications at any time.
Data Protection and Security Measures
Suffolk VA Locksmith is committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We implement a variety of security measures, including:
* Technical Safeguards: We utilize industry-standard encryption for sensitive data transmitted online, where appropriate. Our website and internal systems are protected by firewalls and other security technologies. * Organizational Safeguards: Access to your personal information is restricted to authorized employees, contractors, and agents of Suffolk VA Locksmith who need to know that information to process it for us and are subject to strict contractual confidentiality obligations. * Physical Security: Our physical premises are secured to prevent unauthorized access to data storage facilities.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Third-Party Services
Suffolk VA Locksmith may engage third-party companies and individuals to facilitate our services ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used.
* Payment Processors: We use secure third-party payment processors to handle credit card transactions. Your payment information is directly provided to these processors, and we do not store sensitive credit card details on our servers. * Analytics Services: We use services like Google Analytics to collect and analyze website usage data. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. * CRM and Dispatch Software: We may use third-party Customer Relationship Management (CRM) and dispatch software to manage customer data, schedule appointments, and coordinate our locksmith technicians.
These third-party service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Cookies and Other Tracking Technologies
Our website uses "cookies" to enhance your browsing experience. A cookie is a small data file that our website stores on your computer or mobile device.
* Necessary Cookies: These cookies are essential for the website to function properly and enable you to navigate and use its features. * Analytical/Performance Cookies: These cookies allow us to collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages. This helps us improve the way our website works. (e.g., Google Analytics).
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to disable cookies, some parts of our website may not function correctly.
Your Privacy Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal data under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA) or the Virginia Consumer Data Protection Act (VCDPA). These rights may include:
* The Right to Know: You may have the right to request that Suffolk VA Locksmith disclose what personal information we collect, use, disclose, and sell/share. * The Right to Delete: You may have the right to request the deletion of your personal information collected by Suffolk VA Locksmith, subject to certain exceptions. * The Right to Correct/Rectify: You may have the right to request the correction of inaccurate personal information we hold about you. * The Right to Opt-Out of Sale/Sharing: You may have the right to opt-out of the "sale" or "sharing" of your personal information (as those terms are defined under applicable state laws). Suffolk VA Locksmith does not sell your personal information. * The Right to Limit Use and Disclosure of Sensitive Personal Information: For certain categories of sensitive personal information, you may have the right to limit its use and disclosure.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your request using reasonable efforts, which may include requesting additional information from you.
Data Retention
Suffolk VA Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, compliance with legal obligations (e.g., tax and accounting), resolving disputes, and enforcing our agreements. The specific retention period will vary depending on the type of data and its purpose.
Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Suffolk VA Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 13. Suffolk VA Locksmith does not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
Suffolk VA Locksmith may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact Suffolk VA Locksmith using the following details:
Suffolk VA Locksmith Address: 8056 Clubhouse Dr, Suffolk, VA 23433 Email: info@suffolkvalocksmith.com
